1
FreeProperty monitoring
We watch your property for relevant rating-list changes and alert you when something moves.
Clear pricing for each step
Start free. Pay for the work you choose.
Monitor your property and review your bill free. Buy a council correction letter for £29plus VAT. VOA work is separate, with a conditional Challenge fee capped at £399 plus VAT.
Review My Bill FreeFour services, with the boundary made clear
Council billing corrections and VOA valuation challenges follow different processes. The price you see at each step covers only that service.
2
FreeBill and relief review
We review your bill for potential reliefs, billing corrections and valuation issues.
3
£29 + VATCouncil correction letter
One personalised letter for one property, covering the council reliefs or corrections identified.
4
10% · capped at £399 + VATVOA Check and conditional Challenge
No standalone Check fee. If an authorised Challenge produces no confirmed liability reduction, the Challenge fee is £0.
The £29 letter is a council service, not a full VOA service. VOA work needs separate authority. A Challenge fee is based on actual confirmed business-rates liability savings, after reliefs and transitional arrangements, and is capped at £399plus VAT where applicable.
The VOA service is in early access. Reserving verifies your payment method but takes no payment and places no authorisation hold. Agent appointment is a separate next step and must be completed and verified before the reservation becomes a full conversion. The conditional fee applies only after a Challenge produces confirmed liability savings.
How the conditional Challenge fee works
The fee is based on confirmed liability savings—not an estimate or a rateable-value change that leaves your actual bill unchanged.
| Confirmed liability saving | Challenge fee before VAT |
|---|---|
| £0 | £0 |
| £1,000 | £100 |
| £3,990 | £399 |
| £8,000 | £399 |
Backdated and future periods
The calculation covers the confirmed effective date through the end of the rating list, or your liability ending if earlier.
Actual liability
We account for reliefs, exemptions, supplements and transitional arrangements before calculating the fee.
Written confirmation
The fee becomes due only after the revised liability is confirmed in writing.
Pricing questions
What does the £29 fee cover?
It covers one personalised council correction letter for one property and the reliefs or billing corrections identified in your order. It does not include a VOA Check, Challenge, Appeal, tribunal representation or ongoing case management.
Is the bill and relief review really free?
Yes. Property monitoring and the initial bill and relief review are free. The review is indicative: it helps identify potential issues but is not a formal VOA Check or a promise of savings.
How is the VOA Challenge fee calculated?
If you separately appoint us as agent and authorise a Challenge, the fee is 10% of the actual business-rates liability saving confirmed by the VOA, billing authority or tribunal. The fee is capped at £399, plus VAT where applicable.
What if a VOA Challenge does not reduce my liability?
The Challenge fee is £0 if there is no confirmed reduction in your business-rates liability. That condition applies to the conditional Challenge fee; it is not a refund promise for a council correction letter bought separately.
What counts as confirmed savings?
Confirmed savings are the actual reduction in business-rates liability caused by the authorised Challenge. They include backdated reductions from the confirmed effective date and future reductions to the end of that rating list, or until you stop being liable for the property if earlier. We measure the saving after reliefs and transitional arrangements.
When is the Challenge fee payable?
Only after the VOA, billing authority or tribunal confirms a reduction that lowers your liability. We invoice after written confirmation, with payment due within 14 days.
Does the price include VAT?
No. Stated fees and caps exclude VAT. VAT is added where applicable.
Does the conditional fee include an Appeal?
No. Check, Challenge and Appeal are separate VOA stages. Any Appeal or tribunal representation needs a separate written scope and price.
Start with the free review
See potential issues before deciding whether you need a council letter or want us to assess a VOA case.
Review My Bill FreeFull contractual details are available in our Terms of Service.